Returns & Exchanges
At Beastmaker, we stand by the quality of our climbing gear and offer a 30-day return window for items in their original, unused condition. Whether you ordered the wrong hangboard or changed your mind, we are here to ensure your training setup is exactly what you need.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the items in their original packaging, ensuring all mounting hardware and instructions are included to avoid restocking fees.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for confirmation.
Quality Inspection & Refund
Once our warehouse team verifies the condition of the gear, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing