Frequently Asked Questions
Everything you need to know about your training gear and orders.
What is the standard shipping time for international orders?
International orders typically arrive within 7-14 business days, depending on your location and local customs processing.
How do I care for my wooden hangboards and grips?
To maintain grip and longevity, wipe your boards down with a dry cloth after use and avoid using harsh chemicals or excessive moisture.
What is your return policy for training equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer.
Do you offer bulk discounts for climbing gyms?
Yes, we offer specialized pricing for commercial gyms and training centers. Please contact our sales team directly for a custom quote.
Are mounting screws included with the hangboards?
Yes, all our hangboards come with the necessary high-quality wood screws required for standard installation.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.